Terms of Service

1. Acceptance of Terms

By accessing and using Ecouter Transcribe ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our audio transcription platform, AI-powered features, and related services operated by Ecouter Transcribe ("we," "us," or "our").

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

2. Description of Service

Ecouter Transcribe provides:

• Audio-to-text transcription services
• AI-powered conversation and chat capabilities
• Document summarization and analysis
• File management and storage
• API access for developers
• Integration tools and workflows

Our service uses advanced machine learning algorithms to convert spoken audio into written text and provide intelligent insights through AI-powered conversations.

We strive to provide accurate transcriptions, but cannot guarantee 100% accuracy due to factors such as audio quality, background noise, accents, and technical limitations.

3. User Accounts and Registration

Account Creation

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 13 years old (or the minimum age in your jurisdiction)
• Accept responsibility for all activities under your account

Account Security

You are responsible for:

• Keeping your login credentials confidential
• Notifying us immediately of any unauthorized access
• Using strong passwords and enabling two-factor authentication when available
• Regularly updating your account information

4. Acceptable Use Policy

Permitted Uses

You may use our service for legitimate purposes, including:

• Transcribing meetings, interviews, and conversations
• Creating accessible content from audio materials
• Analyzing and summarizing audio content
• Educational and research purposes
• Business and professional documentation

Prohibited Uses

You agree not to use our service for:

• Illegal activities or content that violates laws or regulations
• Uploading copyrighted material without proper authorization
• Processing content that contains hate speech, harassment, or threats
• Attempting to reverse engineer or interfere with our technology
• Uploading malware, viruses, or malicious code
• Violating privacy rights of individuals without consent
• Spamming or automated abuse of our systems

Content Responsibility

You are solely responsible for the content you upload and process through our service. You must have the legal right to use and share any audio content you submit for transcription.

5. Pricing and Payment

Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing is available on our website and may change with notice.

Payment Terms

• Payments are processed securely through third-party providers
• Subscriptions automatically renew unless cancelled
• Refunds are subject to our refund policy
• You are responsible for applicable taxes
• Usage overages may incur additional charges

Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We offer refunds within 30 days of purchase for unused services, subject to review.

6. Intellectual Property

Our Intellectual Property

The Service and its original content, features, and functionality are owned by Ecouter Transcribe and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of your original audio files and content. By using our service, you grant us a limited license to:

• Process your audio files to provide transcription services
• Store and transmit your content as necessary for service delivery
• Use anonymized data for service improvement (with your consent)

Generated Content

Transcripts, summaries, and AI-generated content based on your uploaded files belong to you. We do not claim ownership of the output generated from your content.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

Data Security

• We encrypt all data in transit and at rest
• Access to your data is strictly limited and logged
• We regularly audit our security practices
• We do not sell or share your personal data with third parties

Data Retention

We retain your data only as long as necessary to provide our services or as required by law. You can delete your data at any time through your account settings.

8. Service Availability and Limitations

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted service. We may experience downtime for maintenance, updates, or technical issues.

Usage Limits

Your usage is subject to the limits of your chosen plan, including:

• Monthly transcription minutes
• File size and format restrictions
• API request limits
• Storage quotas

Accuracy Disclaimer

While we use advanced technology to provide accurate transcriptions, we cannot guarantee 100% accuracy. Factors such as audio quality, background noise, and speaker accents may affect transcription quality.

9. Disclaimers and Limitations of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL ECOUTER TRANSCRIBE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability to you for any claims arising from or related to this agreement shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Termination

Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through your account settings
• Contacting our support team
• Following the account deletion process

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Engage in prohibited activities
• Fail to pay subscription fees
• Abuse or misuse our services

Effects of Termination

Upon termination, your access to the service will cease, and we may delete your account data after a reasonable retention period as outlined in our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution

Most disputes can be resolved through our customer support. For unresolved disputes:

• We encourage informal resolution first
• Binding arbitration may be required for certain disputes
• Class action waivers may apply
• Some disputes may be resolved in small claims court