Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, contact us, or use our services:

• Name and email address
• Account credentials
• Payment information (processed securely through third-party providers)
• Communication preferences
• Support requests and correspondence

Audio Files and Content

When you use our transcription services, we collect:

• Audio files you upload for transcription
• Generated transcripts and summaries
• Chat conversations with our AI
• File metadata (size, format, upload time)

Usage Information

We automatically collect certain information about your use of our services:

• Device information (browser, operating system)
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transcription services
• Process your audio files and generate accurate transcripts
• Enable AI chat functionality with your transcribed content
• Manage your account and provide customer support
• Send you service updates and important notifications
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Security

Encryption and Protection

We implement industry-standard security measures to protect your data:

• All data transmissions are encrypted using TLS 1.3
• Audio files are encrypted at rest using AES-256 encryption
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Secure data centers with physical access controls

Data Retention

We retain your data only as long as necessary:

• Audio files: Deleted after 30 days unless you choose to save them
• Transcripts: Retained until you delete them or close your account
• Account information: Retained until account deletion
• Usage logs: Retained for 90 days for security and analytics

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

Service Providers

We work with trusted third-party providers who assist in delivering our services:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring tools

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

5. Your Rights and Choices

Access and Control

You have the following rights regarding your personal information:

• Access and review your personal data
• Update or correct inaccurate information
• Delete your account and associated data
• Export your transcripts and data
• Opt out of marketing communications

Data Portability

You can export your data at any time through your dashboard or by contacting us. We provide data in standard formats (JSON, CSV, TXT) for easy portability.

Account Deletion

When you delete your account, we permanently remove all your personal data, audio files, and transcripts within 30 days, except as required by law.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

7. International Users

Our services are hosted in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• Lawful basis for processing personal data
• Data subject rights (access, rectification, erasure, portability)
• Data protection by design and by default
• Breach notification procedures

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in your dashboard

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.