Cookie Policy

Last updated: January 21, 2025

Cookie Preferences

Manage your cookie preferences below. Essential cookies cannot be disabled as they are necessary for the website to function properly.

Essential Cookies

Required for basic website functionality

Analytics Cookies

Help us understand how you use our website

Marketing Cookies

Used to show you relevant advertisements

Personalization Cookies

Remember your preferences and settings

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

Cookies contain information that is transferred to your computer's hard drive. They help us:

  • Remember your login status and preferences
  • Understand how you use our website
  • Improve your browsing experience
  • Provide personalized content and features
  • Analyze website traffic and usage patterns

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Examples:

  • Session management cookies
  • Authentication tokens
  • Security cookies
  • Load balancing cookies

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Examples:

  • Google Analytics cookies
  • Page view tracking
  • User journey analysis
  • Performance monitoring

Personalization Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.

Examples:

  • Language preferences
  • Theme settings
  • Dashboard layout preferences
  • Recently used features

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. They may be used to build a profile of your interests and show you relevant adverts on other sites.

Examples:

  • Advertising targeting cookies
  • Social media tracking pixels
  • Retargeting cookies
  • Conversion tracking

3. Third-Party Cookies

We may use third-party services that set cookies on your device. These services help us provide better functionality and analyze how our website is used.

Third-Party Services We Use:

Google Analytics

Helps us understand website usage and improve user experience.

Privacy Policy: https://policies.google.com/privacy

Stripe

Processes payments securely and prevents fraud.

Privacy Policy: https://stripe.com/privacy

Intercom

Provides customer support chat functionality.

Privacy Policy: https://www.intercom.com/privacy

4. Cookie Duration

Session Cookies

These are temporary cookies that are deleted when you close your browser. They help maintain your session and keep you logged in while browsing our website.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They remember your preferences and settings for future visits.

Typical Duration:

  • Session cookies: Until browser is closed
  • Authentication cookies: 30 days
  • Preference cookies: 1 year
  • Analytics cookies: 2 years
  • Marketing cookies: 30-90 days

5. Managing Your Cookies

Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but this may impact your experience on our website.

Chrome

Settings → Advanced → Privacy and security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Cookies and website data

Edge

Settings → Cookies and site permissions → Cookies and site data

Do Not Track

Some browsers have a "Do Not Track" feature that sends a signal to websites you visit indicating that you do not want to be tracked. We respect these signals and will not track users who have enabled this feature.

Opt-Out Tools

You can opt out of certain tracking cookies through industry opt-out tools:

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will update the "Last updated" date at the top of this policy and notify you through our website or by email if the changes are significant.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@ecouter.ai

Support: support@ecouter.ai

Address: 123 Cookie Lane, Data City, DC 12345

Phone: +1 (555) 123-4567